We can supply you with a training course that will make your food and beverage managers happy! Our food and beverage consultants know what to do when it comes to designing courses for making your operation run smoothly. If you are planning a corporate hospitality event and need our management help then let us show you how to get the best from you banquet employees. Banquet employees just don’t serve banquet food but sell the experience to your clients. Do you know the Number 1 reason why customers do not come back? We do! Call us now for a free training quote  (778)988-9440 or click here to go to our contact form.

First Services Hospitality Food and Beverage Trainers lead workshops, seminars, one-on-one courses specifically for those who work in hotels, motels, restaurants, bars and university environments. Besides learning how to deliver exceptional customer service, participants will also gain valuable skills that they will be able to apply to everyday situations.

  • Communication Skills Courses
  • Relevant Skills: Salesmanship, Ethical Practices, Challenging Behaviours, Working with Diverse Cultures and Personal Growth
  • Quality Skills: Achieving Customer Loyalty, Delivering Beyond the Customer Expectations, Successful Client Interactions
  • Stress Reduction Training
  • Customer and Work Place Conflict Management
  • Team Development
  • Telephone Sales Training
  • Business Etiquette Courses
  • Action plan to improve their customer service skills
  • Supervisor and Mid-Management Development

Testimonials

Joseph D

Brenda Phillips, is an excellent content expert and is fluent with the topic. She engages people in the activity and maintains control and continually encourages participation. Her style is well balanced between teaching and group discussion. I would not hesitate to use Brenda again as I found her to be an excellent instructor.